ENGLISH GARDEN 1 Miniature Carpet Petit Point Kit

Returns & Refunds Policy

We want you to be completely happy with your purchase! If for any reason you're not satisfied, we’re here to help.

Return Eligibility

You may return most new, unused, and unopened items within 14 days of delivery for a refund or exchange. To be eligible for a return:

• Items must be in their original packaging
• Unused, unwashed, and undamaged
• Include proof of purchase (receipt or order number)

Custom or made-to-order items are not eligible for return unless they arrive damaged or defective.

Non-Returnable Items

Please note that the following items are non-returnable:

• Custom-made or personalized products
• Digital downloads or PDF patterns
• Gift cards
• Sale or clearance items (marked as final sale)

If Your Item Arrived Damaged or Defective

If your item arrives damaged, defective, or incomplete, please email us within 7 days of delivery at artofpetitpoint@hotmail.com with:

• Your order number
• A brief description of the issue
• Clear photos of the damage

We’ll respond within 2 business days and do our best to make it right through a replacement or refund.

How to Start a Return

1. Contact Us
   Email artofpetitpoint@hotmail.com with your order number and the reason for your return.
2. Wait for Return Authorization
   We’ll send return instructions and an authorization within 2 business days.
3. Ship the Item
   Ship your item back using the instructions provided. Return shipping costs are the responsibility of the customer unless the item was defective or sent in error.

Refunds & Processing Times

• Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
• You’ll receive a confirmation email once your return is processed.
• Please allow up to 10 business days for your bank or credit card provider to post the refund to your account.

Need Help?

If you have any questions about our return policy or need help with a return, feel free to contact us

Email: artofpetitpoint@hotmail.com